Delivery & Returns
We aim to dispatch all orders received by 1pm the same day, Monday to Friday.
UK standard parcels are sent by Royal Mail 1st Class Signed For unless otherwise stated. 99% of orders will arrive the next working day – however please allow up to 5 working days before contacting us. Your tracking number can be found at the bottom of your dispatch confirmation email or by logging in to your account.
UK Next day parcels are sent by Royal Mail Special Delivery, and will arrive the next working day (not including weekends) if ordered before 1pm.
International parcels are sent by Royal Mail International Tracked & Signed For, The estimated delivery timescales by country can be found below.
Please be aware your order will require a signature upon arrival.
Shipping Times (Estimated)
UK: 1-5 days
Ireland: 1-5 days
France: 3-5 days
Spain: 3-5 days
Canary Islands: 4-7 days
Luxembourg: 3-5 days
Netherlands: 3-5 days
Belgium: 3-5 days
Italy: 3-5 days
Greece: 4-7 days
UK First Class Royal Mail: Free on orders over £20
Royal Mail Special Delivery Next Day: £6.99
International Tracked £9.99
We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure.
If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 7 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
Once an order has been dispatched, you may return the goods within 14 days of receipt. Goods must be unopened with seals intact. If an item has been used/opened, we cannot accept a return due to potential denaturing of the product.