Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery is free on orders over £20 (Otherwise £2.99)

Next day guaranteed delivery is available for £6.99.

How long will delivery take?

UK standard parcels are sent by Royal Mail 1st Class Tracked unless otherwise stated.

99% of orders will arrive the next working day – however please allow up to 5 working days before contacting us. Your tracking number can be found at the bottom of your dispatch confirmation email or by logging in to your account.

UK Next day parcels are sent by Royal Mail Special Delivery,(or DPD if selected at checkout) and will arrive the next working day (not including weekends) if ordered before 1pm.

Can i order over the phone?

Unfortunately not. We no longer provide telephone customer services due to staffing limitations. Please contact us by email or live chat, and we will respond to your query immediately.

How secure is shopping in the Online Shop? Is my data protected?

All payments are handled by our processing partner Paytriot, using the latest in SSL technology to keep your details 100% protected.

What exactly happens after ordering?

You will recieve an email from us upon dispatch (please check your spam folder) confirming your tracking number and carrier. If you have any questions please contact us.

Do I receive an invoice for my order?

Your invoice will be sent by email once payment is confirmed.

I would like to discuss a corporate enquiry

If you would like to discuss anything business or press related, please contact corporate@paradisecbd.co.uk

 

Please Note: We do not respond to unsolicited sales emails or calls

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