At present (10th April 2020) there are no delays reported via our delivery couriers.
Q: Is your business still operating/ Can I still order from you?
Yes! We are still operating to be able to get your orders to you as usual.
It is vital to us that we have all procedures in place to support the health and wellbeing of our warehouse staff and delivery couriers, across the entire journey of your order. We are following all official guidelines from the UK Government, World Health Organisation and Public Health England to avoid the spread of COVID-19.
Q: Is it safe to receive parcels?
According to the World Health Organization (WHO), the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 (Coronavirus) from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.
All our warehouse staff and delivery couriers are fully informed of the precautionary safety measures in place to avoid the spread of COVID-19.
Q: If I am in isolation how will they deliver my parcel?
All delivery couriers have been advised to reduce contact with customers. Orders can be requested for safe place delivery (where available).
Q: Will I be required to sign on the portable delivery device as usual?
In the current situation, Royal Mail and DPD will not be asking any customer to handle PDAs and will record the delivery location on their device. Some couriers are able to take a picture of the delivery location for reference.